Privacy Policy
This Privacy Policy ("Policy") is an electronic record under the Information Technology Act, 2000 ("IT Act"), and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"). [web:151] [web:152] It outlines how HSRP Informational Portal ("Portal," "We," "Us") collects, uses, discloses, and protects personal information from users accessing our demo informational services on HSRP facilitation. [web:153] [web:154] Effective: November 7, 2025.
1. Scope and Applicability
This Policy applies to all users ("You") interacting with the Portal, including form submissions for support inquiries or demo tracking. [web:155] It does not cover third-party sites (e.g., MoRTH links). [web:158] As an informational demo site, no real payments or official bookings occur—data is session-based only. [web:151]
2. Information We Collect
- Personal Information: Name, email, phone (10-digit), address from demo forms (e.g., contact/support). [web:152] Optional: Order/Facilitation ID. [web:153]
- Sensitive Personal Data: Vehicle details (e.g., chassis/engine numbers, registration) from demo summaries—treated as sensitive per SPDI Rules. [web:154] [web:155]
- Non-Personal Data: Browser session info, IP address (anonymized), usage logs via sessionStorage (local demo storage, not server-side). [web:152] No cookies or tracking pixels used. [web:158]
- We do not collect financial data (e.g., payment details) in demo mode—partner sites handle live facilitation. [web:151] [web:166]
3. How We Use Your Information
- Demo purposes: Store temporarily in browser sessionStorage for form validation, ticket generation, or summary display (e.g., 'CONTACT_MSGS,' 'ORDER_SUMMARY'). [web:153] Data auto-deletes on session end. [web:154]
- Facilitation Support: Route inquiries (name, email, phone, message) to RTO-approved partners (e.g., Rosmerta) for guidance—explicit consent required via form submission. [web:155] [web:166]
- Compliance & Improvement: Anonymized logs for site analytics (no personal identifiers); ensure IT Act adherence. [web:151] [web:152]
- No marketing or sharing for ads—purely informational. [web:158]
4. Disclosure and Sharing
- Data shared only with consented partners for HSRP queries (e.g., email to support@hsrpportals.online, then routed). [web:154] No sale or third-party marketing. [web:155]
- Legal Requirements: Disclose if mandated by law (e.g., court order under IT Act) or to protect rights/safety. [web:152] [web:153]
- No international transfers—data processed in India via local partners. [web:151] [web:166]
5. Security Practices
We implement reasonable security per SPDI Rule 8: HTTPS encryption, access controls, and regular audits for demo forms. [web:152] [web:153] SessionStorage limits exposure—no server storage in demo. [web:154] Report breaches within 72 hours per IT Rules. [web:151] However, no system is 100% secure—use strong passwords for any linked accounts. [web:155]
6. User Rights
- Access & Correction: Contact support to view/correct demo data (e.g., delete sessionStorage via browser tools). [web:152]
- Withdrawal/Deletion: Email support@hsrpportals.online to withdraw consent—data deleted within 30 days (demo clears immediately). [web:153] [web:154]
- Grievance: Designated officer: support@hsrpportals.online; resolve queries in 15 days per IT Rules. [web:151] [web:155]
- Minors: Site not for under-18s—parental consent required. [web:158]
7. Cookies and Tracking
No cookies; only browser-native sessionStorage for demo functionality (clears on close). [web:152] Third-party links (e.g., MoRTH) follow their policies. [web:153]
8. Changes to Policy
We may update this Policy—posted here with date. Continued use post-changes implies consent. [web:154] [web:155] Review annually for IT Act compliance. [web:151]
9. Governing Law
This Policy is governed by Indian laws, including IT Act 2000 and SPDI Rules. [web:152] Disputes resolved in New Delhi courts. [web:153] Contact: support@hsrpportals.online. [web:154]